OutSystems and ITSM

Complement your ITSM investment with OutSystems

Leverage your ticketing data and deliver a broad selection of innovative applications that can drive your employee engagement and grow your customer satisfaction.

Boost your IT service management platform with OutSystems

Use AI apps to extend your AI capabilities beyond the ITSM-centric applications delivered by vendors like ServiceNow, BMC, and IBM. The result? A broad set of strategic applications with pixel-perfect UI, enterprise-grade scalability, and governance.

OutSystems provides

Broader use cases

Create beautiful built-to-fit B2E, B2C, and critical applications integrated into your ITSM data that scale from the department to the enterprise all from one platform.

Omnichannel application delivery

Deliver your integrated applications to web, native IOS, or Android to both employees and customers from one code base.

Deploy on our cloud or yours

Deploy your applications when and where it makes sense for your business - OutSystems cloud, Azure, Google Cloud, or your own private data centers.

Simple licensing with no surprises

OutSystems pricing is based on the number of users and application complexity. No worrying about hidden costs or additional licensing when you reach the last mile.

High-performance security

OutSystems IDE generates C#, HTML, Javascript, and SQL code that can be scanned by 3rd party security validation applications.

Professional developer tooling

OutSystems provides your developers with a true cross-platform IDE optimized for Mac and PC users including shortcuts, menus, and button positioning.

Examples of customers using OutSystems integrated into their ITSM solutions

EDP

Energy Group EDP Shared Services Unit Increases Customer Satisfaction by 17% in One Year.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Read story

Total Produce

Total Produce Delivers Daily Fruit to UK Schools With OutSystems.

Read story

Oakland

Oakland Delivers Transformative Digital Services for Residents to Save $1 Million.

Read story

Frequently asked questions

We are a ServiceNow shop. Why shouldn't we just use their low-code tools to build out the internal applications we need?

Depending on the use case, leveraging ServiceNow's tools might be sufficient. However, if the business purpose requires world-class mobile, innovative user journeys, or the ability to provide direct customer or partner access to your ticketing data, the OutSystems AI development platform would be a better choice.

We need a custom application to track employee requests. Why shouldn't we use an out-of-the-box ITSM vendor?

For a vanilla and standard employee tracking application, a COTS solution is acceptable. However, if the use case is more complex and needs 3rd party integrations, native mobile, and innovative user journeys, using OutSystems can provide a better ROI in less time and less cost than buying, deploying and customizing an existing ITSM vendor’s solution.

We are looking for a platform to build great-looking internal applications that rival what our employees get from consumer companies. However, our management wants to keep the data in our existing ITSM applications. What should we do?

Great question! While many of the ITSM vendors allow you to build internal apps, the learning curve or the additional licensing required to get exactly what you need may be cost-prohibitive.

We’ve also noticed that better looking applications drive higher levels of employee engagement when internal apps are tailored to the user requirements instead of the user having to deal with what the application wants.

OutSystems allows you to build great-looking web and native internal applications that integrate seamlessly into systems of record like ServiceNow or IBM with less cost and effort than using their own tooling.

‍

USEFUL RESOURCES

Integrate ServiceNow and OutSystems in 3 minutes

Learn how OutSystems can rapidly connect to third-party APIs like ServiceNow via REST.

Watch video

Sample ITSM OutSystems Forge template

Leverage an OutSystems Forge template to create an issue tracker built for your unique needs.

View template

3 Best Examples of Field Service Management Software Built for the Future

Before you decide to purchase field service management software, check out these examples of happy OutSystems customers who built field service apps that are perfect for their organization.

Read Now

See how the OutSystems AI development platform is different

Start free

Schedule a demo